Return & Refund Policy

At Chinar’s Naturals, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Returns

a. Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some products may be exempt from returns due to their nature, such as perishable goods or personal care items.

b. Return Window:
You have [Insert Number of Days, e.g., 30 days] from the date of delivery to initiate a return. After this period, we cannot offer a refund or exchange.

c. Return Process:
To initiate a return, please contact our customer service team at [Insert Contact Email or Phone Number] with your order number and reason for return. We will provide instructions on how to return your item. Please do not send your purchase back without contacting us first.

2. Refunds

a. Refund Processing:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Time Frame, e.g., 5-10 business days].

b. Partial Refunds:
Partial refunds may be granted in certain situations, such as when items are returned in a condition that is not brand new or if they are missing parts that were not due to our error.

c. Late or Missing Refunds:
If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

3. Exchanges

a. Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email or Phone Number] within [Insert Number of Days, e.g., 7 days] of receiving your order.

b. Exchange Process:
Once your exchange request is approved, you may need to return the defective or damaged item before we can send out a replacement. We will cover the shipping costs for sending you the new item.

4. Non-Refundable Items

The following items are non-refundable and cannot be returned or exchanged:

• Gift cards
• Downloadable software products
• Perishable goods such as food, flowers, or plants
• Personal care items such as skincare, beauty products, or hygiene products, unless defective

5. Shipping Costs

a. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

b. International Returns:
For international returns, please ensure that the package is marked as “Returned Goods” to avoid customs charges. Any customs fees incurred will be deducted from your refund.

6. Cancellation Policy

a. Order Cancellations:
Orders can be canceled within [Insert Time Frame, e.g., 24 hours] of placing the order. After this time, we may have already processed your order, and it may no longer be eligible for cancellation. If you need to cancel your order, please contact us as soon as possible.

b. Refunds for Canceled Orders:
If your order is successfully canceled, you will receive a full refund to your original method of payment.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this page periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Email: chinarsnaturals@gmail.com
Address: AVASA NATURALS LLP
17 Someshwar Society, Near New Court House, Vadodara – 390007
Phone: +91 98792-81132

Thank you for shopping with Chinar’s Naturals. Your satisfaction is our priority, and we are here to assist you with any issues or concerns regarding your purchase.